In my August post, Strange Spot on Dell UltraSharp 2407WFP-HC LCD Monitor, I wrote about a spot of dirt or some kind of contaminant in my monitor’s LCD panel. After receiving a lot of visits from people searching about this topic, I figured I’d ask Dell about it and report back here on my blog. Here’s what Chris M at Dell replied:
“Your seriously considering exchanging a monitor over this minor issue? Your call. Any exchange done outside of the initial 30 days from the invoice date will be for a refurbished monitor.”
Seems he was a bit appalled at my question. Nevertheless, it’s good to know that it is possible to return the monitor if you have a similar spot and don’t like it. Note that he also states that you should do so within 30 days of purchase in order to exchange yours for a new monitor, not a refurbished one.
I’m not returning mine because of the fear that what I get in exchange might have dead pixels. The risk is probably low but Dell’s policy is to not replace a monitor with seven or fewer dead pixels. That’s a lot of potentially dead pixels to stare at.
Since my spot is near the bottom corner of my monitor, I can live with it. Dead pixels would be more annoying–to me, anyway.